ORDERS

How to place an order?

On the product page, select your preferred variant (if available) and add the product to the cart.

If you do not need to purchase anything else, you can proceed directly with the purchase via the pop-up cart. Select a shipping and payment method. If you have a discount code, enter it under “Promotional Code”.

Enter your shipping details and, on the next page, your payment details. Check that everything provided is correct and then click on “Place Order”. After a few minutes, you will receive a confirmation email with the order details. As soon as the order is shipped, you will receive a new notification by e-mail from the courier with the tracking number.

Is it necessary to have an account to place an order?

No, it’s not necessary. At checkout you can choose whether to create it, subscribe to the newsletter or both. By subscribing to the newsletter you get a 10% welcome discount code and you can stay updated on news and access exclusive offers.

I cannot place an order, what should I do?

For any kind of information about your order please contact out Customer service at shop@vittoriacavannafashionstudio.com

How can I return an order?

You can make the return within 14 days from the date of shipment. The return shipping costs will be charged to the customer.

All the information necessary for the performance of returns will be sent by email – shop@vittoriacavannafashionstudio.com – with the return label and the document confirming the withdrawal reservation.

Returns will only be accepted if the products have no visible signs of wear and the labels have not been removed. After the inspection and acceptance of the returned goods, we will process the refund, at which time you will receive an e-mail notification. It may take a couple of days for the refund to be credited back to your credit card.

What is a pre-order?

A pre-order is the reservation of an item not yet available for sale, but which will be soon. An indicative delivery date is indicated for each pre-order on the product page.

For orders that include both already available and pre-order products, the items will be shipped at different times. For orders that include pre-order products with different delivery dates, each item will be shipped separately as soon as available. In any case, you will receive a confirmation email upon shipment.

Is it safe to shop on Vittoria Cavanna Fashion Studio?

Ordering on vittoriacavannafashionstudio.com is safe. We respect your privacy: your personal data will only be disclosed in accordance with the provisions of our Privacy Policy.

Where can I check the status of the order?

You can check the status of your order and track the delivery at any time from your account or via the order confirmation email. For shipment tracking, instead, consult the email received from the courier upon confirmation of shipment of the item.

PRODUCTS

Searching an item

To easily consult the catalog, select a category from the navigation menu. If you are looking for a product with certain characteristics, use the filters available or the search button at the top right.

What can I do if a product is no longer available?

If the product is sold-out, it does not mean that it will not be back in stock. You can register directly on the product page to be notified by email as soon as it becomes available again.

Where are the patterns drawn?

At our studio in Via di Scurreria 2/A, in Genoa (Italy).

Where are the garments and accessories made?

Our production is 100% artisanal and made in Italy. All products are made in our studio in Via di Scurreria 2 / A, in Genoa (Italy).

PAYMENTS

How can I make the payment?

Vittoria Cavanna Fashion Studio does not manage payments directly but uses external payment systems to ensure maximum security such as Paypal and Stripe.

We accept payments via Paypal and all credit cards belonging to the Visa, Mastercard, Maestro and American Express circuits. Payments by bank transfer or cash on delivery are not allowed.

SHIPPING

What are the delivery timing and costs?

We ship exclusively throughout Italy, with the following timing (unless otherwise indicated on the product page):

  • Express Shipping (2/3 working days) € 6
  • Order value equal to or greater than € 100 free shipping (2/3 working days)

At checkout, you can also select the “Collect instore” option. See the address and opening hours of the atelier here.

How can I track the status of the shipment?

Orders placed are taken over within 48 hours of receipt of it. Once the order is processed, it will be prepared and delivered to the courier for shipment according to the times described above.

Each order will have a unique tracking code, generated by our shipping service, which will be visible directly on the shipping confirmation email.

How is my order shipped?

All orders are carefully packaged in a completely plastic free packaging. Our boxes are FSC certified and our mailers are 100% compostable.

RETURNS AND REFUNDS

Returns and Refunds Policy

Customers have 14 days from the delivery or collection date to make a return. The return shipping costs will be charged to the customer.

All the information necessary to carry out the returns will be sent via email – shop@vittoriacavannafashionstudio.com – and the document confirming the withdrawal reservation will be sent from the same. Please specify the reason for the return in the email. Returns will only be accepted if the products have no visible signs of wear and the labels have not been removed.

For further information visit the “Terms and Conditions” page or contact the Customer service.

GARMENTS AND ACCESSORIES CARE

How to take care of Vittoria Cavanna Fashion Studio accessories?

On the Loved Clothes Last page you will find a guide with all the information you need to maintain our accessories. Click HERE to take a look.

How to take care of Vittoria Cavanna Fashion Studio garments?

We recommend you to keep the label with the symbols for maintenance and read it carefully. For any doubts or advice, contact the Customer service at shop@vittoriacavannafashionstudio.com

CUSTOMER SERVICE

How can I contact the customer service?

You can contact the Customer service at shop@vittoriacavannafashionstudio.com. Customer service is always active, all requests will be processed within 24-48h.